INTRODUCTION

Welcome to the Makemytravelbooking.com (“Makemytravelbooking ” “we,” “our,” “us”) website (collectively, the “Site”). Use of the Site is governed by the following terms and conditions. By using the Site you agree to these terms and conditions. If you do not agree with any part of these terms and conditions, you must not use the Site. We reserve the right to amend these terms and conditions at any time. All amended terms automatically take effect when these Terms & Conditions are updated. Your continued use of the Site following the posting of changes to the Terms and Conditions will mean you accept those changes. Please return to this page periodically to review any changes.

SAFE SHOPPING GUARANTEE

Makemytravelbooking.com values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at  info@Makemytravelbooking.com so that we have an opportunity to try to address your concerns.

General Disclaimer

Makemytravelbooking.com shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation package providers, activities suppliers, Traveler Assist Classic service providers, Travel Protection providers and distributors (all such suppliers referred to within these terms and conditions as a “Partner Travel Supplier” or “Partner Travel Suppliers”) to provide the services or property offered by such suppliers in conjunction with Makemytravelbooking.com through this website (all such services or property, together with any related Makemytravelbooking.com activities, referred to within this website as a “Travel Service” or Travel Services”). In the event that a Partner Travel Supplier defaults prior to providing the Travel Service to you for which payment has been made, the sole recourse for refund shall be with the defaulting Partner Travel Supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by Makemytravelbooking.com. Makemytravelbooking.com, in facilitating Partner Travel Suppliers’ provision of Travel Services to you, does not guarantee or ensure the Travel Services to be provided by any such Partner Travel Supplier, the financial position of such Partner Travel Suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such Partner Travel Suppliers. In those situations in which a Partner Travel Supplier defaults prior to providing Travel Services you may pursue any recourse against that Partner Travel Supplier for refund, which may be permitted by law or statute.

Except as expressly stated herein, Makemytravelbooking.com assumes no responsibility for actions relating to Travel Services beyond the control of Makemytravelbooking.com or its employees. Makemytravelbooking.com is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, non-performance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any Partner Travel Supplier of Travel Services. Makemytravelbooking.com shall not be liable for any fluctuation in Charges or change in schedule or equipment or accommodations for any Travel Service, which occurs subsequent to payment for such Travel Service.

We act as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, meals, tours, cruises, travel insurance, etc.). Makemytravelbooking.com works with Partner Travel Suppliers to provide Travel Services to you, pursuant to agreements between Makemytravelbooking.com, Partner Travel Suppliers, and each of their respective affiliates. Makemytravelbooking.com has no control over and assumes no liability for the actions of Partner Travel Suppliers with whom it collaborates with to provide you with Travel Services. The term “Partner Travel Supplier” is colloquially used to reflect our collaborative business relationship with such Partner Travel Suppliers, which may involve us acting as agent on behalf of these suppliers when collaborating to provide Travel Services to you. Nothing in this Agreement operates to or is intended to disclose, create or suggest the existence of a partnership or joint venture of any kind between Makemytravelbooking.com and Partner Travel Suppliers.

Once Travel Services like airline tickets have been issued there may be a Charge involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the Fare collected.

Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.

Makemytravelbooking.com does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web Site.

 

LIMITATIONS OF LIABILITY/DISCLAIMER

Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available”” basis. Makemytravelbooking.com makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total Charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk.

INDEMNIFICATION

All Users agree to protect and indemnify Makemytravelbooking.com, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:

1. you or on your behalf in excess of the liability described above; or
2. by third parties as a result of:
   • your breach of these Terms and Conditions, notices or documents referenced on the Site;
   • your violation of any law or the rights of a third party; or
   • your use of the Site

 

RELEASE

If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, vacation packages and activities suppliers, Traveler Assist Classic service provider and Trip Protection providers to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

 

PRIVACY

Please review our Privacy Policy, which also governs your visit to this Site to understand our practices. The Makemytravelbooking.com Privacy Policy will provide a description of how we use and protect your personal information. If you object to your information being transferred or used in this way please do not use our services.

 

Electronic Communications

You consent to receive communications from us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices, or by posting notices and messages on the Makemytravelbooking.com site. You agree that all agreements, notices, messages, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

SITE USAGE AND TICKET PURCHASE

You warrant that you are at least 18 years of age and possess the legal authority to enter into this agreement and to use the Site in accordance with all terms and conditions herein. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). You are responsible for any bookings made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Site is true and accurate. Further you also confirm that the traveler is not an unaccompanied minor. Without limitation, any exploratory, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. You agree that the travel services reservations facilities of the Site shall be used only to make legitimate reservations or purchases for you or for another person for whom you are legally authorized to act. You understand that overuse or abuse of the travel services reservation facilities of the Site may result in you being denied access to such facilities.

All offers, Charges, and conditions of sale may be subject to:

1. change without notice
2. advance purchase, eligibility, seating, or other limitations
3. travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions
4. reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
5. other conditions/restrictions
6. Availability. Lower prices may be available.
7. If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.

 

LINKS

The Site provides links to other websites as a convenience to you, we do not endorse nor are we responsible for the contents of other websites. If you decide to access other websites you do so at your own risk.

 

Our Fees and Exceptions

Unless explicitly stated otherwise, “Fare” and “Charge” in these Terms & Conditions or on our website mean the consideration payable for a Travel Service, an amount which includes both Our Fees (if charged) and Partner Travel Suppliers’ Fees.

“Our Fees” or “Our Fee” means the portion of the Fare or Charge representing the consideration payable for a Travel Service charged by Makemytravelbooking.com. Any of Our Fees included in Fares that relate to airfare are charged on a per-passenger, per-ticket basis and are generally non-refundable.

“Partner Travel Suppliers’ Fees” means the portion of the Fare or Charge representing the consideration payable for a Travel Service collectively charged by the Partner Travel Suppliers.

1. OUR BOOKING FEES

Our Fees ‡	May Apply To	Code	Amount
Airfare Fees On most airfares Our Fee of up to C$140◊* is charged above published or negotiated airfares on a per-passenger, per-ticket basis*	Canada domestic, Transborder and International	Fees ◊	C$0.00 to C$140.00
Hotel Fees (per night, per room)	All Hotels	Fees ◊	up to C$37.00
Car Rental Fees (per rental)	All Car Rentals	Fees ◊	up to C$30.00
Our Fees will be converted in your local currency on the payment page. * Passenger types = Adult, child, senior, infant, student, military. ‡ Our Fees are generally non-refundable and are subject to change without notice. ◊ Certain exceptions to the above service fees apply: Online vacation package Fees up to C$50 per passenger. Business and First Class Airfares – Fees are up to C$200 per passenger on all passenger type tickets. Multi-city trips – Fees are up to C$100 per passenger on all passenger type tickets. Multi airline trips / Cities with high fraud rates – Fees are up to C$50 per passenger on all passenger type tickets. Foreign Origination (Originating outside US or Canada) – Fees are up to C$50 per passenger for all passenger types. Contact Center booking service fees: Fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These Fees can range from C$10 to C$275 per passenger (up to C$125 for Senior Citizens). Contact Center bookings include premium package benefits. Important Note: Our Fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.

2. OUR POST-TICKETING FEES

Post-Ticketing Fees ‡
Applies To	For	Amount per Ticket
Agent Assisted Cancellation1
	Cancellation requested before 10:30PM local Canada time on the date of booking	Per-passenger, per-ticket Fees: Domestic C$50 International: C$100 Business and First Class: C$100

 

Cancellation & Refunds (beyond 24 hrs)
	Air – Economy		Air – Business/First
	Domestic	International	Domestic	International
Agent Assisted Cancellation1 w/Future Credit	C$75	C$75	C$100	C$100
Agent Assisted Cancellation2 w/Refund	C$150	C$250	C$250	C$250
Changes to Existing Tickets (exchange)
Ticket Value	Exchange Fee Per Passenger (CAD)
Under C$1000	Up to C$200
C$1000 or more	C$200 or 15% of ticket value whichever is higher
Special Requests
	Air – Economy		Air – Business/First
	Domestic	International	Domestic	International
Agent Assisted Waivers	C$75	C$100	C$100	C$200
Fees for Agent Assistance Seeking Refund or Future Airline Credit for Listed Reasons3
Death/Bereavement Duplicate Infant Medical Military Name Change Name Correction No Show Reinstate Routing Changes Ticket Validity UNMR Visa/Schengen Visa Issues
All Airline Refunds/Future Credits for Partner Travel Suppliers’ Fees charged by airlines are subject to each airline fare rules, policies and procedures Our Fees will be converted in your local currency on the payment page. Passenger types = Adult, child, senior, infant, student, military. Our Fees on all changes, refunds, cancellations and future credits will be charged on a per passenger, per ticket basis. ‡ Like Our Fees charged at time-of-booking, all Our Fees charged post-ticketing are non-refundable and are subject to change without notice. Our Fees are in addition to any Partner Travel Suppliers’ Fees forming part of the Charges for the same transaction. Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent. 1 Most of our airline tickets are non-refundable. Only available if our Partner Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund. 2 Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures. 3 Special Requests – All Special Requests are on a request basis ONLY and, as they are facilitated in collaboration with airlines, are subject to each airline’s review and approval process along with their fare rules, policies and procedures. Special Requests will be charged upon the provision of the service(s) and will only be refunded if the request is denied by the airline. Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID Visa/Passport – A Visa/Passport decline letter is normally required in order to process a request Baggage – please retain all receipts and baggage tags No-Show – Documentation advising why you were unable to make your scheduled departure will be required Denied Boarding – Documentation as why you were denied boarding of your scheduled departure will be required Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request

 

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted as well as subject to airline fare rules, whichever is more restrictive; all our tickets/hotels/cars/packages/cruises do not allow any date or name changes after the booking is completed. Makemytravelbooking.com does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by our Partner Travel Suppliers pursuant to customer’s request.

EXCHANGE FEES
For any itineraries where changes are permitted, an exchange/change fee is charged which is calculated as the total of any Charges (i.e. Our Fees and Partner Travel Suppliers’ Fees) and any Fare difference. Please contact our call center to determine the total cost of exchanging your ticket. (These Charges are subject to change without notice, the latest updated Charges will be provided by the agent on the call.)
Our Charges Recommended for Ticket Exchanges (not including Partner Travel Suppliers’ Fees and not including Fare difference) are:

Ticket Value	Exchange Fee Per Passenger (CAD)
Under C$1000	Up to C$200
C$1000 or more	C$200 or 15% of ticket value whichever is higher

 

CANCEL AND EXCHANGE

All airline tickets are fully non-refundable. In certain cases where the Airline may allow cancellations, a credit may be available for future ticket purchase with applicable Charge and a Fare difference if any, with travel valid on the same airline. Usually the credit is valid with time constraints and a specific expiration date and should be discussed with the customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service agent. We do not guarantee any cancellation. A cancellation fee of CAD 50 per person per ticket must be paid to us as Our Fee at the time of canceling the booking. We retain this Charge. The credit will be held for a limited time period, please ask the customer service agent for the specific date by when you must use this credit or you will lose the credit amount. When you are ready to make the new booking, you will have to pay an additional Charge equal to the Fare difference (if any), Our Fee (if applicable) and/or the Partner Travel Supplier’s Fees. All such changes are governed by the airlines’ rules and regulations, Makemytravelbooking.com does not provide any representations or guarantees on changes or Charges. If you are cancelling the booking and applying for a refund then please read our Refunds Policy. Please read more about Change policy if you wish to exchange the tickets for new dates or routing.

Domestic Travel = US and CANADA

No additional representation is made for our activities related to cancellations and exchanges except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

 

CANCEL AND REFUND

All Charges including Our Fees for Airline tickets, hotels, pre-paid Car rentals and vacation packages are NON-REFUNDABLE. All cancellations must be done over the phone only.

1. If you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds
2. If you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing)
3. If we are able to secure waivers from suppliers to process this cancellation and refund

We are still unable to provide a specific time line it may take for this refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with our Partner Travel Suppliers such as airlines, hotels, car-rental companies to generate a waiver based on airline and other Partner Travel Suppliers’ rules and we will then notify you of the Partner Travel Supplier’s decision. Please note that we are dependent on the Partner Travel Suppliers for receiving the refunds. Once the refund has been approved by the Partner Travel Suppliers it may take additional time for this to appear on your credit card statement. Generally, you will pay a Charge for a refund equal to any Partner Travel Suppliers’ Fee charged plus Our Fee ranging from CAD 50.00 – CAD 300.00 (CAD Fifty to CAD Three Hundred). All Our Fees for refunds are charged on per-passenger, per-ticket basis. Our Fees will only be assessed if a refund has been authorized by the Partner Travel Supplier or a waiver has been received and when the airline/ Partner Travel Supplier rules permit such refunds. If such refund is not processed by the Partner Travel Supplier, we will refund you Our Fees that may have been charged to you for such processing. All Partner Travel Suppliers will charge a Partner Travel Suppliers’ fee for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement.

Cancellation Password – For you security, when requesting Makemytravelbooking.com to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created.

Please communicate the Cancellation Password to our agents when asked, in order to complete your cancellation request. Depending on your booking, you may complete your cancellation via the link provided in the email we will send in response to your request.

If you cannot access your email and/or communicate your Cancellation Password, we may not be able to process your request for cancellation.

The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

 

FARE CHANGES

All bookings are not guaranteed until ticketed. At times, even after the confirmation of a reservation, the Fare may change. We will notify you of any Fare changes and we do not assume any responsibility – financial or otherwise for any such Fare changes. We will notify you of the new Fare and at that point you may either cancel or still purchase the Travel Service at the new cost. You have the right to cancel the booking at no cost to you if there is a Fare increase before ticketing and prior to your card being charged, you will not be charged any fees for cancelling such a booking.

There shall be no price increases after you the customer has paid for your ticket in full.

 

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

Please note, airfares are guaranteed only upon ticketing, and not upon submission of payment. If your credit card payment is not processed for any reason, we will notify you within 24 hours. If there is a Fare change while processing your transaction, you will be notified and you have the right to decline this transaction and you will not be charged.

We provide a 100% Safe and Secure Credit card transaction guarantee.

Please note, all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

 

TICKET DELIVERY

Most tickets are electronic (e-tickets), however with certain itineraries where an e-ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Makemytravelbooking.com will send the paper ticket, product or service through a secure mode of delivery (a reputed carrier company) and the applicable shipping charges will be debited to the credit holder’s account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Makemytravelbooking.com does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-ticket is generated the ticket information will be available on the Site.

 

CREDIT / DEBIT CARD PAYMENTS TERMS

1. All credit cards must have verifiable US, Canadian or other countries’ billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
2. All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
3. If we must deposit the payment into a trust account, said payment will be deposited in to the trust account.
4. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
5. If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
6. Makemytravelbooking.com bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
7. Makemytravelbooking.com uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other Travel Services have been delivered by email confirmation or have been shipped to you. You agree to reimburse Makemytravelbooking.com in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
11. In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank as well as ask the card holder to fill out our credit card authorization form.

 

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will attempt to notify you by email within 72 hours. Please do not create a new booking as we will attempt to process your payment again within 24 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

 

TERMINATION

We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.

 

SEVERABILITY

These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

 

NO WAIVER

No failure on the part of Makemytravelbooking.com to enforce any part of these Terms and Conditions shall constitute a waiver of any of Makemytravelbooking.com’s rights under these Terms and Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Makemytravelbooking.com nor the reliance of any person on Makemytravelbooking.com’s actions shall be deemed to constitute a waiver of any part of these Terms and Conditions. Only a specific, written waiver signed by an authorized representative of Makemytravelbooking.com shall have any legal effect whatsoever.

 

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately.

 

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines. Baggage fees can range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to the airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

 

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by airlines. A baggage fee range from 15 CAD up to 50 CAD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.

 

CREDIT CARD AUTHORIZATION FORMS

At times for HIGH RISK transactions such as one way International tickets, foreign origination tickets and other high risk transactions as determined by our systems we may ask for a “Credit Card Authorization” form to be filled out by the card holder. We do not guarantee that the fares may be valid until we receive the credit card authorization form filled out and the ticket is issued. All tickets once issued are NON REFUNDABLE. If there is a Fare increase while the credit card verification process is continuing, you may cancel the booking at no charge to you.

 

MULTIPLE AIRLINES ITINERARIES

If your Itinerary consists of more than one airline, therefore two separate fare rules will be used, different rules and policies (for example, for baggage fees, change fees, and refunds) may apply in each direction or for each airline. For changes, refunds, exchanges, each airline may charge separately. In case of Schedule change or cancellations: if your initial flight is cancelled or the schedule is changed by either you or the airline, the other airline with which you booked your return flight is not obligated to issue a refund or change your itinerary. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). You may want to print both of your e-ticket confirmations before starting travel, in case you are asked for proof of return tickets.

 

AIRLINES SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Airline Policy on Schedule Changes:

Airlines all have differing rules and policies regarding schedule changes.

What is a schedule change or cancellation; Why does this happen?

Due to the operational needs of each airline they often make changes to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations.

What are Cancellations?

When an airline has stopped or temporarily canceled service to certain cities or has stopped service on certain days of the week.

Reasons for Cancellations or Schedule Changes:

Peak or high travel seasons
Low travel season
Airport Terminal or Gate changes
Fuel Prices
Civil Unrest
Acts of God – volcano, earthquakes, hurricanes, etc.
Bankruptcy

Makemytravelbooking.com does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Our policy on schedule changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the airline to reconfirm you flights within 72 hours of departure.

Prior to Departure

If an airline has a change to any of its flights and such changes are within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you; however, due to various reasons if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Makemytravelbooking.com does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the airline counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the airlines website and weather channels for airport updates. It is always best to contact the airline if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.

What services do we provide?

Once you have contacted Makemytravelbooking.com we will contact the airline on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

What happens if the customer does not fulfill their obligation?

They may miss their flight
Lose the value of their reservation
Options may not be available

What happens if they cannot be re-protected?

We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re-protect the customer we will request a refund.

What help can we provide them in case of flight cancellation?

Contact the airline
Find flight options
Discuss refund options

UNACCOMPANIED MINOR

Each airline sets its own policies and regulations for children ages 16 through 18 (age may vary by airline) traveling without adult supervision. Please check directly with the airline for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

1. Some airlines may not allow unaccompanied minors to travel without an adult.
2. Some airlines will only allow unaccompanied minors to travel on non-stop flights.
3. Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together
4. Many airlines may require additional fees to be paid at check-in.

You must call the airline to verify rules and restrictions for unaccompanied minor(s) traveling alone.

 

VISA AND ENTRY REQUIREMENTS

All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or entering. Makemytravelbooking.com will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country.

Makemytravelbooking.com’s sale of tickets to you does not imply any guarantee of passenger’s ability to enter the country of destination. Traveler understands that Makemytravelbooking.com accepts no responsibility for determining passenger’s eligibility to enter or transit thru any specific country.

GENERAL RESTRICTIONS

All flights should be confirmed with the airline directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/Standby are strictly the responsibilities of the respective Airlines.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the airlines. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “Handicapped” or “Over Weight”, please contact your airline directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the Government.

A passenger’s duty or departure tax may be assessed upon departure from some international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local Government taxes collected at the airports and are not included in Initial ticket costs.

A C$26.00 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

 

HUMAN ERROR

If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Makemytravelbooking.com stands committed to providing compensation up to a maximum of Our Fees collected for that booking in addition to a C$50 coupon as redemption towards purchases from Makemytravelbooking.com within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Makemytravelbooking.com will not be responsible for these errors.

 

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, airlines, routing including any airport changes, are in accordance and acceptance of the traveler. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Makemytravelbooking.com customer service agent within four (4) hours from the time the booking was completed.

If you fail to contact us by phone within four (4) hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

 

HOTEL RESERVATIONS RULES AND REGULATIONS

What is a Pre-Paid Reservation?

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Are Vouchers Required on Pre-Paid Hotel Bookings?

Some hotels will require a voucher at check-in. Makemytravelbooking.com will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Are Vouchers Required on Pre-Paid Hotel Bookings?

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Makemytravelbooking.com STRONGLY RECOMMENDS that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to and including the full amount of the stay, which will result in non-refundable cancellations and no modifications are allowed.

What are the various types of Meal Plans?

Meal Plan simply means the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal plan meanings and abbreviations are as follows:

1. Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
2. Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
3. Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
4. Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast – the hotel will confirm this upon arrival.
5. Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
6. All Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

What do I need to know about choosing a hotel?

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the Partner Travel Suppliers. Makemytravelbooking.com accepts NO RESPONSIBILITY for any changes that the Partner Travel Suppliers have not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Makemytravelbooking.com nor the Partner Travel Suppliers will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.

Pet Policies – It is very important that you confirm directly with the property that they do, indeed, accept pets. Makemytravelbooking.com accepts NO RESPONSIBILITY for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including pet restrictions on breeds.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing. Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject change and availability and are controlled by the hotel directly.

What is a No-Show?

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or loose the entire amount of you booking.

Can I check out early?

No refunds will be issued for unused room nights due to early departures.

How do I know my booking is confirmed?

The hotels may take 24 hours to return a confirmation number. The process starts when you book the hotel. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Makemytravelbooking.com, please email info@makemytravelbooking.com  include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

Why can’t the hotel find my reservation?

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the Final Confirmation Email and or Voucher. We recommend you contact the property within three days of your scheduled arrival to confirm your details.

All about Changes, Cancellations and Refunds

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are cancellation and change policies. Some policies may vary by property:

1. For high demand special events or peak seasonal dates (examples of high demand special events would be Super Bowl, Olympics, New Year’s Eve in Times Square, to name just a few) many hotels may change the cancellation policies of the booking.
2. Cancellations or modifications to the reservation may be subject to Our Fees in addition to fees charged by the property.
3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel’s policy.
4. No credits can be issued for unused room nights due to early departures.
5. Stay extensions require a new reservation. Original room rate is not guaranteed.
6. Refunds for early departures, no-shows or cancellations are at the sole discretion of Makemytravelbooking.com and Partner Travel Suppliers.
7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
8. You must call Makemytravelbooking.com if you have any issues at check-in or check-out process. Many issues may be resolved by a simple phone call.

Payment, Taxes & Fees

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for Taxes and Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees is a fee we retain as part of the compensation for our services. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

For new reservation Makemytravelbooking.com will charge booking Fares – up to C$32 CAD per night, per room.

For changes/cancelations/refunds of hotel reservation, all Makemytravelbooking.com hotel reservation booking Fares are non-refundable. Makemytravelbooking.com will charge a Fare up to C$25 per room in addition to Partner Travel Supplier’s Fees, if any.

Except as described below, we are not the Partner Travel Supplier collecting and remitting taxes to the applicable taxing authorities. Our Partner Travel Suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the Partner Travel Suppliers. We are not a co-vendor associated with the Partner Travel Suppliers with whom we book or reserve our customer’s travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax (“GST”) for customers booking Canadian hotel accommodations utilizing our services.

Currency Conversions:

Currency Conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

Copyright Notice:
Copyright 2025. Automotive Images are the copyright of their respective owners, including among other.Access to and use of these images is restricted by terms and conditions of separate license agreements. Any unauthorized use, reproduction, distribution, recording or modification of these images is strictly prohibited.

 

VACATION PACKAGE RULES & REGULATIONS

Makemytravelbooking.com reserves the right to modify the Makemytravelbooking.com Vacation Package Terms and Conditions at any time without notice. In the event that the Makemytravelbooking.com Vacation Package Terms and Conditions change, the modified terms will go into effect on the date when posted on this website. Please take note, that the amended terms and conditions, including but not limited to, change and cancellation policies as shown below shall take precedence over any previously published and conflicting applicable policies and terms and conditions to any individual travel product included in the Vacation Package.

All Fares are displayed in Canadian Dollars (CAD).

All Vacation packages are non-refundable and non-transferable

Immediate purchase: Your credit card will be charged for the full amount of your Makemytravelbooking.com Vacation Package at the time of booking. No portion of the Vacation Package is guaranteed (such as price, availability and/or dates of travel) until the full payment of the entire Vacation Package is received.

PAYMENT IN FULL CONSTITUES FINAL ACCEPTANCE OF THESE MAKEMYTRAVELBOOKING.COM VACATION PACKAGE TERMS AND CONDITIONS.

Government-issued ID and proof of citizenship are required for international travel (for all countries outside Canada). It is your sole responsibility to provide the proper documents. Transit visas may be required. For any questions you may contact the corresponding local consulate of the countries to which you are traveling. At all times throughout the trip a government-issued photo ID is required for security checks at airport, hotels, car rental pickups, attractions, and other travel related products as so deemed by suppliers.

Citizens of the U.S. must carry a valid passport for international travel. You will not be entitled to any refunds whatsoever if travel with improper travel documents and thus resulting in denied boarding, delayed travel, or unused portions of your Makemytravelbooking.com Vacation Package.

All travelers on one a single booking record (if more than one traveler) must travel on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Makemytravelbooking.com Vacation Package.

Name changes are not permitted. Your reservations cannot be transferred or changed to another name or destination upon completion.

Cancellation by Partner Travel Suppliers: Each portion of your Makemytravelbooking.com Vacation Package is provided in conjunction with separate airline, hotel, rental car company and other travel service providers (each a “Partner Travel Supplier”). In the event that a Partner Travel Supplier is canceling a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements, however, we will not responsible for the performance of the Partner Travel Supplier and/or for the reimbursement of money paid by you (and/or any incidental or consequential or other damages) if the Partner Travel Supplier fails to perform its obligations. We accept no responsibility for information supplied to us by third parties.

Frequent traveler points and/or miles may or may not be available for any portion of a Vacation Package.

Special Requests are just that, requests. We will endeavor to pass any reasonable requests to the Partner Travel Supplier; however, we regret that we cannot guarantee that your special request will be fulfilled.

Vacation Package Pricing, Taxes/Fees, & Payment:

For new reservations Makemytravelbooking.com will charge Fares of C$140 per-passenger, per-ticket basis for flight bookings, C$55 per room per night for hotel bookings and up to C$50 for car rental bookings.

Fares and availability are valid only in conjunction with a Vacation Package in its entirety, and do not apply to any single portion thereof. Makemytravelbooking.com, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking.

Makemytravelbooking.com Vacation Package Fares include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities of your Vacation Package. Additional fuel, security, baggage, seat reservation, hotel incidental, and other applicable service surcharges may apply which will be charged by the respective Partner Travel Supplier at time of check-in. You are solely responsible for any such additional surcharges due to the Partner Travel Supplier; if you have any questions about such surcharges, please contact respective the Partner Travel Supplier directly. Government entry/exit fees may apply, depending on your destination.

Fares quoted for your Makemytravelbooking.com Vacation Package do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks; incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such Fares must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Payment must be made in full with a valid credit card at the time of booking. Makemytravelbooking.com accepts all major credit cards with a verifiable United States or Canadian billing address.

You, herewith, authorize Makemytravelbooking.com and its authorized third party to process the charge the credit card you provide to us for the total amount of Vacation Package booking.

Credit card required upon check in: Partner Travel Supplier require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on the booking.

Debit cards may not be accepted by suppliers. Check directly with the supplier prior to arrival.

Vacation Package Changes, Cancellation and Refunds:

You must call Makemytravelbooking.com prior to departure to change or cancel any Makemytravelbooking.com Vacation Package bookings. Please do not call Partner Travel Supplier. Check out “Contact Us” section on the Makemytravelbooking.com homepage for information.

Once a package is booked, some or all of the components may be non-refundable. Packages can only be canceled according to the cancellation rules of each individual travel product component forming the package.

All travelers on one single booking record (if more than one traveler) must travel together on the same itinerary. Upon completion of booking, individual travelers cannot be added to, and/or deleted from any Makemytravelbooking.com Vacation Package.

You shall be responsible for any and all of Our Fees and our Partner Travel Suppliers’ Fees for airline tickets, hotel reservations, car rental bookings and other travel services.

Partial changes or cancellations to one product component of the package may not be allowed by certain Partner Travel Suppliers. In such cases all components such as air, car, and hotel must be changed at the same time. You can check with Customer service representative for more detailed information regarding your package.

Upon commencement of your trip no changes are allowed and no refunds will be made for early check-out and/or car rental return, and/or for any unused portion of the Vacation Package.

Cancel and Change: In the event that changes or a cancellation is allowed for a vacation package, Our Fees for processing such change or cancellation will be C$95 per-passenger, per-ticket for flights, C$30 per room per night for Hotel and C$20 for Car booking in addition to any fare difference and any applicable Partner Travel Supplier’s Fees.

Cancel and Refund: In the event that portion of your Vacation Package is refundable, the refundable portion thereof will be refunded less any cancellation fee. No refund will be made for any unused or partially used portions of the Vacation Package.

Air Component Policies:

1. Airline Ticket Terms and Conditions include various rules and restrictions which apply to your airline ticket(s).
2. Any and all changes are subject to availability, limitations and restrictions determined by Partner Travel Suppliers (availability may be very limited during peak travel periods).
3. Most air tickets are not changeable/transferable & non-refundable.
4. Origin and destination cities for any Makemytravelbooking.com Vacation Package cannot be changed.
5. No changes are allowed to the number of travelers.

Hotel Component Policies:

1. Hotel Terms and Conditions include various rules and restrictions that apply to your hotel booking.
2. Hotel properties cannot be changed, however, room category changes may be allowed in certain cases, call Makemytravelbooking.com to inquire of such changes.
3. For certain hotels, once your booking is confirmed, your reservation may be non-refundable in its entirety, check cancellation/change policy for the hotel prior to booking.
4. You will be solely responsible for any and all incidental charges at the hotel, including, but not limited to charges for telephone access, internet access, movies, energy surcharges, resort fees and other services provided by the hotel that you request during your stay at the hotel

Activities Component Policies:

1. Activities Terms and Conditions include various rules and restrictions that apply to your activities’ booking.

Responsibility: Makemytravelbooking.com makes arrangements with Partner Travel Suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a “Partner Travel Supplier”). Except for some activities related to facilitating these arrangements, Makemytravelbooking.com is not an agent of the customer or of the Partner Travel Supplier providing travel related services. By using this website, the customer waives any claim against Makemytravelbooking.com, its subsidiaries or affiliates, and any of such party’s officers, directors, agents, contractors, or employees, and expressly agrees that neither Makemytravelbooking.com nor any of its subsidiaries, affiliates, officers, directors, agents, contractors or employees, shall be held liable for a) any loss of or damage to property or injury to any person caused by reason of any defect, negligence, or other wrongful act of omission of, or any failure of performance of any kind by any other transportation company, Partner Travel Supplier, or supplier; b) any inconvenience, loss of enjoyment, mental distress or other similar matter; c) any delayed departure, missed connections, substitutions of accommodations, terminations of service, or changes in fares and rates; d) any cancellation or double booking of reservations or tickets beyond the reasonable control of Makemytravelbooking.com; and e) any claim of any nature arising out of or in connection with air or other transportation, services, or other features performed or occurring in connection with any package component.

Makemytravelbooking.com strongly recommends the purchase of travel insurance, which may help to recover certain change and cancellation fees. Makemytravelbooking.com recommends purchasing travel insurance from our travel insurance provider by adding trip protection to your Makemytravelbooking.com Vacation Package. Travel insurance pay outs are subject to limits of coverage. Please read the Travel Insurance Terms and Conditions for full details. Changes to your travel plans may require changes to your coverage. In the event your plans change, please contact our Travel Insurance Provider to confirm that the coverage of your policy is adequate.

Documents:
Electronic confirmation and documentation will be sent to the email address on record unless otherwise stated.

 

AUTHORITY TO SEND COMMUNICATION

By approving this transaction you are authorizing Makemytravelbooking.com to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers from time to time.

 

COPYRIGHT AND TRADEMARK NOTICES

Makemytravelbooking.com is in process to register its trademark. All rights reserved. Makemytravelbooking.com owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Other trademarks and service marks displayed on this website are the trademarks and service marks of their rightful owners.

RESOLUTION OF DISPUTES

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND WILL HAVE A SUBSTANTIAL IMPACT ON HOW CLAIMS YOU AND WE MAY HAVE AGAINST EACH OTHER ARE RESOLVED.
Customer satisfaction is the foundation of our success. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Accordingly, before taking any other action, first reach out to us by contacting customer service at info@makemytravelbooking.com  so we have an opportunity to try to address your concerns. Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a “Claim”), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing.

GOVERNING LAW; CLAIMS
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of New York, USA, exclusive of conflict or choice of law rules. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. The preceding sentence does not apply to New Jersey residents.

WAIVER OF TRIAL BY JURY AND CLASS, REPRESENTATIVE, AND PRIVATE ATTORNEY GENERAL ACTIONS
YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THESE TERMS AND CONDITIONS, WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. WE EACH AGREE THAT ANY AND ALL DISPUTES MUST BE BROUGHT IN THE PARTIES’ INDIVIDUAL CAPACITY. WE ARE ALSO EACH WAIVING THE RIGHT TO PARTICIPATE IN A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, WITH RESPECT TO THE CLAIMS COVERED BY THIS PROVISION, WHETHER SUCH CLAIMS ARE SUBJECT TO MANDATORY ARBITRATION OR ARE BROUGHT IN ANY OTHER COURT OR TRIBUNAL, INCLUDING SMALL CLAIMS, AS SET FORTH BELOW. YOU AGREE THAT YOU HAVE EXPRESSLY AND KNOWINGLY WAIVED THESE RIGHTS. ANY DISPUTE ABOUT WHETHER A CLAIM IS BROUGHT AS A CLASS, MASS, REPRESENTATIVE, PRIVATE ATTORNEY GENERAL ACTION OR PROCEEDING, OR SIMILAR PROCEEDING, MUST BE DECIDED BY A COURT OF COMPETENT JURISDICTION.

DISPUTE RESOLUTION AND MANDATORY ARBITRATION OR SMALL CLAIMS COURT
For disputes or claims you have against Makemytravelbooking.com, you must first give us an opportunity to resolve your claim by sending a written description of your claim to info@makemytravelbooking.com . You and we each agree to negotiate your claim in good faith. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time.

If we are unable to resolve your claim within 60 days despite those good faith efforts, then either you or we may start arbitration or small claims court proceedings.

Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court.

For small claims court proceedings: if your claim falls within the jurisdiction of a small claims court, then either party may choose to take the claim to small claims court instead of arbitration. Either party may seek to have a claim resolved in small claims court in your county of residence or the small claims court in closest proximity to your residence, and you may also bring a claim in small claims court in New York County, the State of New York, USA. The parties may take their claims to small claims court without first filing with AAA. After a case is filed with AAA, but before the arbitrator is formally appointed to the case by AAA, a party can send a written notice to the opposing party and AAA that it wants the case decided by a small claims court. After receiving this notice, AAA will administratively close the case without further inquiry. Any dispute about whether a claim falls within the jurisdiction of a small claims court shall be resolved by that court, not by an arbitrator. In the event of any such dispute, the arbitration proceeding shall remain closed unless and until a decision by the small claims court that the claim is not within its jurisdiction.

Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. However, except as set forth below, an arbitrator can award the same damages and relief on an individual basis that a court can award to an individual. An arbitrator should apply the Terms & Conditions as a court would.

The arbitration will be governed by the AAA Consumer Arbitration Rules (the “AAA Rules”) and the AAA Consumer Due Process Protocol, Statement of Principles, as modified by this Agreement, and will be administered by AAA. The AAA Rules and Consumer Due Process Protocol, Statement of Principles are available online at www.adr.org/consumer or by calling AAA at 1-800-778-7879. If you initiate arbitration the only fee you shall be required to pay is US $200; all other costs will be borne by the Company, except in the event that the arbitrator determines that the claims were frivolous, the arbitrator may award to the prevailing party the costs and attorneys’ fees reasonably incurred in connection with the arbitration, except that, in arbitrations proceeding in California, the arbitrator is not empowered to award the prevailing party the fees and costs it incurred in connection with the arbitration.

Notwithstanding the provision above with respect to applicable substantive law, any arbitration conducted pursuant to these Terms & Conditions shall be governed by the Federal Arbitration Act (9 U.S.C., Secs. 1-16, the “FAA”) and any dispute about the interpretation of this arbitration clause shall be covered by the FAA. AAA and the parties must comply with the following rules: (a) the arbitration shall be conducted by a single arbitrator approved by or otherwise affiliated with AAA; (b) the party initiating the arbitration shall choose the form in which they would like the arbitration to be conducted: via telephone, online, solely based on written submissions, or at an in-person hearing; (c) notwithstanding the foregoing, if either party requests an in-person hearing: (i) the arbitrator shall decide whether a hearing is necessary or whether the arbitration should proceed via telephone, online or solely based on written submissions, (ii) if the arbitrator deems that a hearing is necessary, the hearing shall occur at a mutually agreed upon location, or, if the parties are unable to agree on a location, at a location that is selected by the arbitrator and is reasonably convenient to all parties, and (iii) either party may elect to participate in an in-person hearing by phone, unless the arbitrator decides otherwise; (d) the arbitrator may not award any: (i) incidental, indirect or consequential damages, including damages for lost profits, or (ii) punitive or exemplary damages, except where permitted by statute, and the parties waive any right to recover any such damages described in subparagraphs (d)(i) and (d)(ii); (e) the arbitrator may award injunctive or declaratory relief only in favor of the party seeking relief and only to the extent necessary to provide relief warranted by that party’s claim; and (f) unless otherwise mutually agreed by the parties in writing, the arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Claims, if any, determined by the arbitrator not to be within the scope of this Mandatory Arbitration provision must be brought exclusively in a Federal or State court located in New York County, the State of New York, USA. If subparagraph (f) above is found to be unenforceable, then the entirety of this Mandatory Arbitration provision shall be null and void. Judgment on the award issued by the arbitrator may be entered in any court having jurisdiction. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction.

 

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